Customer Service Team

Ross Archer – Director 

Ross (he/him) has been supporting the growth and development of the Strong Minds Psychology journey for ten years. He is passionate about working in a strong team environment to support our communities, and creating structures and connections that allow us to provide more opportunities to support mental health and development. 

Ross has over 20 years experience in the small business sector, providing excellent and efficient customer service, and working with clients to find the best possible outcome for their needs. After more than two decades, Ross has finished running his other small business, so he can focus on supporting our team & community. 

Outside of SMP, Ross enjoys board games, spending time with his family, and is a super keen golfer. Ross aims to keep fit and healthy, getting involved in running & other excercise challenges. 


Melinda McLeod  – Customer Service Team Leader

Melinda (she/her) leads our Customer Service team with a sense of calm and community. Melinda comes from a medical background, having previously worked on the front desk of a private medical practice, and prior to that working in Queensland as a paramedic. 


Melinda has a professional team work ethic and believes in building a caring and supportive work environment that can then be portrayed in our communication and services with our clients. Melinda believes in going that little extra step to offer the best support we can. Outside of SMP Melinda enjoys spending quality time with her family. 


Melinda is a keen long distance runner and loves the mental and physical challenge of training and competing in ultra marathons. You will often see her out on the trails and conquering that huge hill.


Melinda works full time across both clinics to lead our Customer Service team, & support our clinicians & community. 


Languages: English 


Rhonda Schembri  – Finance Officer

Rhonda (she/her) provides professional administration support to our psychologists and a caring intake process for new clients. With 20 years experience in the healthcare, early childhood and private sectors, Rhonda believes that supportive communication and organisation play a vital part in creating a successful team. 

Rhonda loves the challenge of balancing work and family life in her local community and you will find her studying many recipes from Jamie Oliver’s 35 Minutes Meal book. 

Rhonda can be found at our Yarra Junction clinic and is ready to answer your finance queries on the phone or via email. 

Languages: English 


Sarah Benyaminovich – Customer Service 

Sarah (she/they) has been in customer service for more than 10 years and prides themself on being a welcoming and understanding presence to both co-workers and clients. 

Sarah has studied undergraduate Psychology and Criminology, which has built a strong understanding of supports needed in the community. Sarah is passionate about helping people understand themselves and the reasoning behind one’s actions, which Sarah hopes will also assist in understanding other people better. 

When not at work, Sarah enjoys listening to and practicing music, watching true-crime documentaries, socialising with friends and family, and playing table-top board and role-playing games.

Languages: English 

Melissa Hall – Customer Service

Melissa (she/her) has undertaken a new career path in customer service with the Strong Minds team in 2021, after spending much of her career working in the education industry caring for & educating primary school aged children. Melissa has also worked in the health industry, with experience supporting people of differing abilities with care & respite for local families.

Melissa is passionate about creating a sense of belonging, connection & community. She loves helping others & enjoys working as part of a team. Melissa is also passionate about her Cavoodle, Layla, who she loves to spend time with. 

In her spare time, Melissa likes to visit new places, check out the art & craft section of markets & eat out at cafes & restaurants. She is currently exploring the world of resin & hopes to one day make a resin table-top. 

Melissa looks forward to welcoming you at either Yarra Junction or Warragul clinic. 

Languages: English

Scarlett Lieshout – Customer Service

Scarlett (she/her) joined our customer service team at Strong Minds Psychology in 2021 after working in the allied health industry as a support worker, assisting people of all abilities and their families with care and respite. Scarlett loves to learn and help others to achieve personal growth. She enjoys putting a smile on people’s faces whenever she can, and loves a good joke. 

In her spare time, you will find Scarlett binge watching the latest TV series, listening to true crime podcasts, spending time with her family and friends, discovering new cafes, and exercising.